Privacy Policy
Suite Life Privé Privacy Policy
Last Updated: 8.10.25
Suite Life Privé (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage our concierge and lifestyle services (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you create an account or profile, request our services, communicate with us, subscribe to newsletters or updates, or participate in surveys and feedback. This information may include your name and contact information such as email, phone, and address, along with your preferences and lifestyle requirements, payment and billing information, communication history and service requests, emergency contact information, and any special requirements or accessibility needs you may have.
Information We Collect Automatically
When you use our Services, we may automatically collect device information including your IP address, browser type, and operating system. We also gather usage data such as pages visited, time spent on our platform, and features used. With your consent, we may collect location information, and we use cookies and similar tracking technologies to enhance your experience and understand how our Services are used.
Information from Third Parties
We may receive information about you from trusted service providers and partners who assist us in delivering our services, public databases and directories, social media platforms with your permission, and background check services where applicable and with your explicit consent. This information helps us provide more comprehensive and personalized service while maintaining the highest standards of discretion and professionalism.
2. How We Use Your Information
Service Delivery
We use your information to provide personalized concierge and lifestyle services tailored to your specific needs and preferences. This includes processing and fulfilling your requests, coordinating with third-party service providers on your behalf such as luxury hotels, fine dining establishments, and exclusive venues, and managing bookings, reservations, and appointments to ensure seamless experiences.
Communication
Your information enables us to respond to your inquiries and requests promptly and professionally, send service confirmations and updates, provide dedicated customer support, and share relevant recommendations and exclusive opportunities that align with your interests and lifestyle.
Business Operations
We utilize your data to improve and personalize our Services continuously, conduct internal research and analytics to better understand client needs, ensure service quality and safety standards, comply with legal obligations and industry regulations, and prevent fraud and unauthorized activities that could compromise your security or our service integrity.
Marketing and Engagement
With your explicit consent, we may use your information to send promotional materials about our Services, inform you about new offerings or exclusive updates, and invite you to special events or VIP programs that match your profile and interests.
3. Legal Basis for Processing
Where applicable under the General Data Protection Regulation (GDPR) and similar privacy laws, we process your personal information based on your explicit consent when you have given permission for specific activities, contractual necessity to fulfill our service agreement with you, legitimate business interests to improve our Services and operations while respecting your privacy rights, and legal obligations to comply with applicable laws and regulations in the jurisdictions where we operate.
4. Information Sharing and Disclosure
Service Providers and Partners
We may share your information with carefully vetted third parties who assist us in delivering the exceptional experiences you expect. These partners include luxury hotels, exclusive restaurants, premium transportation services, entertainment venues, and specialized service providers. We also work with payment processors, customer support platforms, and analytics providers in aggregated form only. All third parties are bound by strict confidentiality agreements and are expressly prohibited from using your information for any purpose other than providing the specific services you have requested.
Legal Requirements
We may disclose your information when required by law, regulation, or legal process, or when necessary to protect the rights, property, or safety of Suite Life Privé, our clients, or others. This includes situations where we need to investigate potential violations of our terms of service or respond to lawful requests from public authorities. Any such disclosures are made in accordance with applicable legal standards and with appropriate consideration for your privacy rights.
Business Transfers
In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. However, any such transfer would be subject to the same privacy protections outlined in this policy, and you would be notified of any material changes to how your information is handled.
We want to emphasize clearly that we do not sell your personal information to third parties under any circumstances. Your trust and discretion are fundamental to our business model and values.
5. Data Security and Protection
We implement comprehensive security measures designed to protect your sensitive information. These include industry-standard encryption of sensitive data both in transit and at rest, secure servers hosted in protected data centers with physical and digital safeguards, regular security assessments and updates to address emerging threats, comprehensive employee training on data protection protocols, multi-layered access controls and authentication protocols, and established incident response procedures to address any potential security issues swiftly and effectively.
While we employ robust security measures and follow industry best practices, it’s important to understand that no method of transmission over the internet or electronic storage is completely secure. We continuously work to enhance our security protocols and will promptly notify you of any security incidents that may affect your personal information.
6. Data Retention
We retain your personal information only for as long as necessary to provide our Services to you, comply with legal obligations and regulatory requirements, resolve disputes and handle any complaints or issues, and enforce our agreements and protect our legitimate business interests. When information is no longer needed for these purposes, we securely delete or anonymize it according to our established data retention schedule and industry best practices. You may request information about our specific retention periods for different types of data by contacting our privacy team.
7. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have several important rights regarding your personal information.
Access and Portability Rights
You have the right to request a copy of the personal information we hold about you, including details about how it has been used and shared. You may also request to receive your data in a structured, commonly used, and machine-readable format that allows you to transfer it to another service provider if desired.
Correction and Update Rights
You may request correction of any inaccurate or incomplete information in our records, update your preferences and contact details at any time, and modify your service requirements or special requests as your needs change.
Deletion and Restriction Rights
You have the right to request deletion of your personal information, subject to certain legal exceptions such as contractual obligations or regulatory requirements. You may also request that we restrict how we process your information or object to processing based on legitimate interests.
Communication Preferences
You can opt-out of marketing communications at any time while continuing to receive essential service-related messages. You may also withdraw consent for data processing where consent is the legal basis, though this may affect our ability to provide certain services.
To exercise any of these rights, please contact us at concierge@suitelifeprive.com. We will respond to your request within the timeframes required by applicable law, typically within 30 days.
8. International Data Transfers
Given the global nature of luxury concierge services, your information may be transferred to and processed in countries outside your home jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place through adequacy decisions by relevant privacy authorities, standard contractual clauses approved by regulatory bodies, binding corporate rules that ensure consistent protection standards, or your explicit consent for specific transfers.
We work only with international partners who demonstrate equivalent privacy protection standards and who are contractually bound to protect your information according to the same high standards we maintain.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences and settings, analyze website traffic and usage patterns to improve functionality, provide personalized content and recommendations, and enhance the overall user experience of our Services. You can control cookie preferences through your browser settings, though please note that disabling certain cookies may affect the functionality and personalization of our Services.
We use both session cookies that expire when you close your browser and persistent cookies that remain on your device for a specified period. We also employ analytics cookies to understand how our Services are used and improve them accordingly.
10. Children’s Privacy
Our Services are exclusively designed for and directed to adults aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected information from someone under 18, please contact us immediately at concierge@suitelifeprive.com, and we will take prompt action to remove such information from our systems.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology developments, legal requirements, or other business factors. When we make material changes, we will notify you by posting the updated policy on our website with a clear indication of the changes made, sending email notification to all registered users, and providing in-app notifications where applicable.
Your continued use of our Services after any changes take effect indicates your acceptance of the updated policy. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
12. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:
Suite Life Privé
Email: concierge@suitelifeprive.com
Phone: (702) 721-8717
Address: Las Vegas, Nevada
We are committed to addressing your privacy concerns promptly and thoroughly. Our privacy team is available to assist you with any questions about how your information is collected, used, or protected.
13. Jurisdiction-Specific Information
California Residents
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and how it’s used, the right to delete personal information subject to certain exceptions, the right to opt-out of the sale of personal information (though we do not sell personal information), and the right to non-discrimination for exercising these privacy rights.
European Union Residents
EU residents have comprehensive rights under the General Data Protection Regulation (GDPR), including enhanced consent requirements, the right to data portability, the right to be forgotten with certain limitations, the right to object to processing based on legitimate interests, and the right to lodge complaints with supervisory authorities.
Nevada Residents
Nevada residents have rights under Nevada Senate Bill 220, including the right to opt-out of the sale of personal information to third parties for monetary consideration. As we do not sell personal information, this right may not apply, but Nevada residents can contact us to exercise any applicable privacy rights under state law.
Other Jurisdictions
We are committed to complying with applicable privacy laws in all jurisdictions where we operate our Services. If you have questions about privacy rights specific to your region or country, please contact our privacy team for detailed information relevant to your location.
This Privacy Policy is designed to be comprehensive and compliant with major privacy regulations. However, it should be reviewed by legal counsel familiar with your specific business operations and applicable jurisdictions before implementation.